I just wanted to drop you a line to say how impressed we were with the work that your company did at our house last week. The Engineer was excellent – he was resourceful, conscientious, bright and the kids liked him! It was refreshing to have someone in the house who was positive, can-do and solutions based as opposed to normal sharp intakes of breath and head shaking one often experiences in this country. In addition, we were also impressed with your ability to provide a same day service and also to finish it on Saturday as opposed to Monday.
Although it was a challenging leak to resolve, your engineers persistence and efforts repaired the problem and with a minimum of cosmetic damage. So do please pass on our thanks to him and rest assured that we will be recommending you to friends in the area.
Thanks once again
Ali Naqvis (Marketing Director, January 2007)
I would like to thank both Rory for all your help. It is so refreshing that the engineer was so punctual, efficient, tidy and professional. I would regard Alice and I as fairly easy customers, but it is still amazing how often people turn up late (if at all), make such a mess that it looks like a bomb has gone off rather than a bit of plaster, and lack any social ability at, let alone the ability to be polite or smile. It has therefore been a joy to deal with you all and positively look forward to finishing off the kitchen, doing the bathroom, and recommending you to anyone who will listen.
Charles Leigh (SW6, October 2006)